Shipping policy

This page summarises how delivery works at Kitted Audio. Clause 9 of our Website Terms & Conditions sets out the full position and prevails if anything here differs.

Where we deliver and what it costs

We deliver anywhere in South Africa by standard courier.
Delivery is a flat rate of R100.
Orders of R1,500 or more (after any discounts) are delivered free.
We do not ship outside South Africa.

The delivery charge is shown at checkout, before you place your order. We will not split an order or charge extra for separate parcels without telling you first and getting any consent the law requires.

Dispatch

Our dispatch timeframe is [DISPATCH PERIOD – to be confirmed].

Our 30-day commitment

Where ECTA applies, we must execute your order within 30 days after receiving it, unless another period has been agreed. If we do not, you may cancel the order on seven days' written notice. If the goods are unavailable, we will tell you immediately and refund the relevant payment within 30 days of telling you, or sooner where required.

Risk stays with us until delivery

Your order remains at our risk until you or your authorised recipient takes delivery. Handing the parcel to the courier is not delivery to you. If a parcel is lost or damaged in transit, we investigate and provide the remedy the law requires. You do not have to claim from the courier first.

Check your parcel when it arrives

Check the model, serial number, accessories and visible condition on receipt. Please report visible damage, a missing item or an incorrect item within two business days, with photographs where you can. This helps us investigate promptly. It is not a deadline that removes your statutory rights. Signing for a parcel confirms that you received it. It does not mean you accept concealed defects or missing contents.

Delivery address and contact number

Give a complete, accessible delivery address and a working contact number so the courier can reach you. If a repeat delivery is needed because of incorrect delivery instructions, we may recover reasonable additional delivery costs, which we will tell you about before the repeat delivery is agreed. We do not charge you for a failed delivery caused by us or our courier.